Returns & Exchanges
Due to the perishable nature of our caviar and gourmet products, we are committed to ensuring your order arrives in peak condition. If you are not completely satisfied with the quality of your purchase upon arrival, please contact our concierge team within 24 hours of delivery.
Inspect Your Order
Upon arrival, immediately inspect your package and ensure all perishable items are properly chilled and the vacuum seals remain intact.
Contact Concierge
If there is a discrepancy or quality concern, email our support team or call us within 24 hours with your order number and photo documentation of the product.
Maintain Temperature
Keep all items refrigerated at the required temperature while your claim is being processed to remain eligible for a potential replacement or credit.
Resolution Process
Our specialists will review your request and, if approved, will arrange for a white-glove replacement shipment or issue a store credit for the value of the goods.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing